Technical Support for your complete data landscape
Our support team is here to help you every step of the way – from quick questions to complex troubleshooting.
Whether you need urgent assistance or long-term support, you can feel confident knowing your case is handled by specialists with deep technical expertise and strong business understanding.
Contact and Opening Hours
We have real people ready to help you.
Our technical support is available weekdays from 8 AM to 5 PM, with 24/7 availability when required. We offer technical support both remotely and on-site. Contact us by email or phone. All cases are handled according to the applicable SLA (Service Level Agreement).
Some of the Team Behind the Support
Behind every support case are experienced consultants and specialists who are passionate about data, technology, and problem-solving.
When you contact support, you’ll meet people who understand both the technology and your business.
Experts in BI, Data Analytics, AI, and Cloud
Our support team consists of experienced consultants and technical specialists who work closely with both our customers and the solutions we support.
Some of our strengths are:
TECHNICAL EXPERTISE
We have the expertise required to actually solve problems – not just log them.
DEEP PRODUCT & PLATFORM KNOWLEDGE
Our team has extensive experience with the BI, Data Analytics, AI, and Cloud solutions we support.
CONTINUOUS TRAINING
We continuously stay updated on new features, security requirements, and technical opportunities to provide you with the best possible support.
Examples of Issues We Handle
Troubleshooting and analysis
Issue resolution
Configuration of solutions and environments
Development and further development
Upgrades and version management
User and permission management
License management and access-related issues
Cloud migrations
Integrations
Cost and capacity reviews
Cloud or On-Premises?
We offer support agreements regardless of your choice!
Our goal is simple: to detect and resolve disruptions before they affect your users.
With our support agreements, you get security, proactivity, and fast assistance whenever needed.
Cloud Support Agreement
A flexible option for companies running in the cloud, with a focus on availability and security.
Included:
- Discounted hourly rates
- SLA with guaranteed response times (high, medium, and low priority)
- Backup with CBaaS (Climber Backup as a Service) – including private content
Starting from: 500 GBP per month
On-Premises Agreement
For companies running local solutions, we offer customised agreements based on your needs.
Standard inclusions:
- Discounted hourly rates
- SLA with guaranteed response times (high, medium, and low priority)
- Initial troubleshooting (1 hour/month)
- Technical review of your BI environment
- Monthly management meetings
Starting from: 500 GBP per month
Looking for a Single Point of Contact?
Do you want one person to turn to for everything related to your data and analytics solution?
Contact us today!
Interested in Signing a Support Agreement With Us?
We offer support agreements tailored to your needs, so you can feel secure and focus on your core business. Fill out the form below and we will get back to you the next business day.
