Climber Worldwide

Expert support when you need it

Our support continues long after your solution is deployed. We have a dedicated European support team called Climber Expert Services. They handle over 3,000 support enquiries a year and will ensure you get the quick, professional service you need.

The team functions as a single-point-of-contact for all support-related issues and we have SLAs for high, medium and low priority. Our aim is to detect and act on any disruptions before they become a problem for your users. In addition to support and troubleshooting when applications do not work as they should, we offer proactive and preventative management of your data and BI solution.


We respond to all priority support tickets within four business hours

You can reach us by phone, email or by submitting an issue via our support portal. We will be able to provide technical support and help you overcome any infrastructure or application performance issues. For urgent matters we also offer on-site support.

Over 100 customers trust Climber to provide support across:

  • Server administration, upgrades, migrations and health checks
  • Resolving software development code issues
  • User, License and Security administration
  • Publishing of applications
  • Super-user support

We can help you with:

Support agreements

We offer three different management and support agreements to complement Qlik’s AUS (Annual Upgrade & Support). These can always be tailored to your specific needs.

Our agreements include:

  • SLAs for high, medium and low priority
  • Initial troubleshooting
  • Additional troubleshooting
  • Monthly management meetings
  • Review of the BI environment


When you are away or cannot be on-site, we offer temporary support combined with monitoring of your Qlik environment. We’ll log in every morning to ensure that everything is as it should be and send you a daily status report.



Our main support hours are from 8am to 5pm on weekdays. Need 24/7 support? Contact us to discuss options.

Contact us by email, phone or register the matter in our support portal.

*All cases are handled according to the applicable SLA (Service Level Agreement).

Telephone: +44 203 858 0668


Support Portal: Service Desk


Contact us

Johan Levander

Climber Expert Services
+46 70 952 91 60