Expert support when you need it

Our support continues long after your solution is deployed. We have a dedicated European support team called Climber Expert Services. They handle over 3,000 support enquiries a year and will ensure you get the quick, professional service you need.

The team functions as a single-point-of-contact for all support-related issues and we have SLAs for high, medium and low priority. Our aim is to detect and act on any disruptions before they become a problem for your users. In addition to support and troubleshooting when applications do not work as they should, we offer proactive and preventative management of your data and BI solution.

We can help you with:

Support agreements

We offer three different management and support agreements to complement Qlik’s AUS (Annual Upgrade & Support). These can always be tailored to your specific needs.

Our agreements include:

• SLAs for high, medium and low priority
• Initial troubleshooting
• Additional troubleshooting
• Monthly management meetings
• Review of the BI environment

Monitoring

When you are away or cannot be on-site, we offer temporary support combined with monitoring of your Qlik environment. We’ll log in every morning to ensure that everything is as it should be and send you a daily status report.