Support services for a sustainable BI solution
As with any technology, there may be times when your BI solution doesn’t work as intended. When problems arise, such as with logins, missing updates or slow running speeds, we are there to help. Our support team, called Climber Expert Services, will help you with infrastructure issues, management and the support of your BI. The team functions as a single-point-of-contact for all BI-related issues and we have SLAs for high, medium and low priority. Our aim is to detect and act on any disruptions before they become a problem for your users. In addition to support and troubleshooting when applications do not work as they should, we offer proactive and preventative management of the operating environment, monitoring, license management and further development of your BI solution.